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HomeTechnologyAlexa Won't Connect to Wi-Fi? A Troubleshooting Guide to Fix It

Alexa Won’t Connect to Wi-Fi? A Troubleshooting Guide to Fix It

Alexa requires an internet connection in order to function. If it isn’t connected to the Wi-Fi network it won’t be able to do its job. Here are some ways to fix it.

Image Credit: Charles Brutlag/

Amazon Alexa can be a great personal assistant but it is only useful if it has internet access. To answer your question or to ask Alexa to do something, it must “phone home” via your home network.

When Alexa is having trouble connecting to Wi-Fi it ceases being a handy assistant and becomes a costly paperweight. How can Alexa connect to Wi-Fi but isn’t working? Let’s look at some possible solutions.

1. Verify Your Internet Connection

Sometimes Alexa connects to your router without any issues, but sometimes the connection between your router and your ISP goes down. Before you begin tweaking settings or pressing buttons on your Alexa devices, make sure your internet connection is up before you go.

This can be done by taking any device connected to the internet and opening a browser or using an online service. Your network or internet connection may be the problem.

2. The Router’s Power-Cycle

Your router may be the problem if your internet is working fine. Give your router a quick reboot before you begin editing Alexa’s settings.

RELATED:Internet Problems? How to Reset Your Router

Although each router’s power-cycle method is different, the basic idea remains the same. Turn it off and wait about 30 seconds until everything clears. Then turn it on again.

You will lose signal to anyone connected to your router when you do this. Before you do this, make sure that nobody is watching a movie or playing a game.

3. Power-Cycle Your Alexa Device

If your router is functioning properly, it’s time for you to check your Alexa device. An Alexa device doesn’t have a power button so unplug it directly from the mains.

It will turn off power immediately. Wait 30 seconds to make sure it restarts. Then plug it in again. After your Alexa has completed its setup, you should be able to give it commands.

4. Enter the Router Information You Gave Alexa.

Sometimes, the Alexa and router work fine but the router settings you provided to your device don’t work as well as they should. You might be able to get back online by going through the router setup process again.


The same thing happens if someone changes the password for your router. All devices currently connected will drop off. They are trying to access the router with an old password that no longer works. This may have happened in the past. If so, you will need to restart your Alexa router and give it the correct password.

To add your router again, open the Alexa App and then tap on Devices. Next, select your Alexa device and then tap the button at the top-right. Next, tap change.

Continue the setup process and remember to enter your router password. You will need to enter the new password if your router’s password has been changed by you or someone else during setup.


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5. Change the Band that the Alexa Device connects to

You can switch between the 5GHz and 2.4GHz bands if your router supports broadcasting. You can switch to the 2.4GHz band for a greater range.

RELATED: What’s the Difference Between 5GHz and 2.4GHz Wi-Fi Bands,

This process will vary depending on the type of router you use. Sometimes, the router broadcasts two channels, one for each channel. Sometimes, the router broadcasts only one channel and intelligently sorts each device into its own band.

No matter what method your dual-band router uses, you can try switching the Alexa device between the bands to see if it fixes the problem.


6. Position the Alexa Device/Router

Your router and Alexa device should be at least a few feet apart. This will ensure a strong connection. Amazon recommends that they be at least 30 feet apart or 10 metres apart.

If the devices are close to each other, ensure that nothing is in the middle of the Wi-Fi signal. If other devices using Wi-Fi are in close proximity to your Alexa hub and router, they may block the communication.

RELATED: Wireless Feng Shui – How to Optimize Wi Fi Reception in Your House

Also, make sure there is no metal between them. Microwaves, for example, can cause interference with Wi-Fi signals. Be sure to remove them. Thin walls can also make it difficult for Wi-Fi signals to penetrate.

7. Factory reset the Alexa Device

You can factory reset your Alexa device if it doesn’t work. This will restore it to the original state it came in. You won’t lose any notes or reminders that you have already set up, because Alexa stores all information in the cloud, not on your device.

The process of setting up an Alexa device varies between models. For more information, be sure to read our How to Reset an Amazon Echo guide or consult your product’s documentation.


Getting Alexa Back Online

Although Alexa is a great help, it only works when it can connect with your Wi-Fi network to get online. These steps will help you find the problem in your network and bring your Amazon Alexa back online.

Did you know that Alexa can be accessed via voice command once it is connected to the internet? Alexa has many abilities, including the ability to adjust volume or select a number from a list of numbers.



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