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7 Solutions to Outlook’s Loading Profile Problem

Are you having problems with Outlook’s loading profile screen? These solutions will fix your problem.


Microsoft Outlook is an excellent tool and has a lot of great features. Outlook offers a variety of features, including email, contacts, calendars, and more. Outlook, as with all apps, isn’t perfect and can sometimes have issues.

This happens when the app won’t launch and the Loading Profile screen is displayed. This can be very frustrating as you cannot even access the app to fix it. This issue has a solution. There are many reasons why Loading Profile is stuck.

1. Outlook as an Administrator

Outlook doesn’t usually require admin access to function. However, Outlook might not have the permission to access your profile. Outlook can be run as administrator to fix this situation.

  1. Type Outlook into the search bar
  2. In the search results, right click on Outlook then select Run administrator.
  3. In the dialog asking for confirmation, click Yes. This will make Outlook an administrator.

img alt=”Outlook within the Windows Search results.” data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-search-menu.png”/>

2. Disconnect your device from the Internet

Outlook may be trying to access an online resource but failing. Outlook might be trying to access something online but is failing. Outlook won’t complete loading the profile so it will stay on the Loading Profile screen.

This can be solved by forcing Outlook to go offline and cutting off your internet. Although this is not an ideal solution, it allows you to access Outlook and modify any settings that may be causing the problem.

Disconnecting Wi Fi

  1. To open the Action Center, click the notification icon at the bottom right.
  2. Click on Network in the Action Center.
  3. To turn it off, click WiFi. Wi-Fi will be turned off if Airplane mode is enabled.

img alt=”WiFi in the Windows 10 Action Center.” data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/windows-disconnect-wifi.png”/>

Disconnecting from LAN

Unplugging the Ethernet cable from your computer is the easiest way to disconnect your LAN connections. If the Ethernet port is not accessible or you don’t want to physically unplug any, you can disable it from the control panel.


  1. Navigate to the Start Menu and then search for Control panel.
  2. From the search results, select Control Panel.
  3. Go to Network in Control Panel and the Sharing Center.
  4. Click on To change adapter settings in the left-hand bar
  5. Right-click your Ethernet adapter, and then choose Disable. This will disable your LAN connection. The connection can be enabled by right-clicking on the adapter, and selecting Enable.

img alt=”Network adapter settings for Windows 10″ data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/disable-network-adapter.png”/>

3. Task Manager can be used to kill office-related processes

Outlook may not work if there are other Office-related services running. You can stop all Office-related processes from Task Manager to ensure a fresh start.

  1. To open the Task Manager, press Ctrl + Shift
  2. Select Office-related processes and click End Task. This also applies to other Office apps, such as Click–to-Run.
  3. Launch Outlook.


img alt=”An Office process in Task Manager.” data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/kill-office-taskmanager.png”/>

4. Turn off Hardware Acceleration

Outlook’s hardware acceleration feature is an integrated feature that increases the overall efficiency of the program. Outlook can be difficult to use on older hardware.

This problem can be solved by running Outlook in safe mode, and then disabling the hardware acceleration.

  1. To bring up Run, use your keyboard to press Win + . You can also search Run in the Start menu.
  2. Type the Follow this code Enter the text box, and then press Enter :
    Outlook.com /safe
    This will allow Outlook to be opened in safe mode
  3. Click the File Tab in Outlook and then go to Options.
  4. Go to the Advanced Tab in the Outlook Options window.
  5. Scroll down to Show and check Disable Hardware Graphic Acceleration.
  6. Click OK.
  7. Close Outlook and open it in Safe Mode.


img alt=”Hardware acceleration in Outlook.” data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-hardware-acceleration-.png”/>

You may have problems running Outlook in safe mode because of account restrictions. Read our detailed guide to learn how to start Outlook safely.

5. Corrupt Outlook Files Can Be Repaired

Outlook will not function properly, and may get stuck on the Loading Profile screen. If one or more of its files is corrupted, Outlook might stop working. Outlook files can be restored using the executable found in the Outlook installation directory.

  1. Right-click on the Outlook shortcut and select Properties. This will open the Properties window.
  2. Click on Open file location in the Shortcut tab. This will open your installation directory.
  3. Open SCANPST.EXE. The Microsoft Outlook Inbox Repair Tool opens and will ask you for a file to scan.
  4. Click here Browse Navigate to the directory by clicking here
    Substitute *username* for your username
  5. Click on Start to select the profile you wish to repair. The profiles are saved as OSTfiles. Now, the program will scan the file for errors.
  6. After SCANPST has completed scanning and repairing the file, click OK.
  7. Launch Outlook.


img alt=”The SCANSPT executable.” data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-scanpst-window.png”/>

We have a detailed article about on how to fix corrupted PST or OST files in Outlook.

6. Corrupted Office Files Can Be Fixed

Outlook is a part Microsoft’s Office. Therefore, it is possible to repair Outlook. To repair Office, you don’t have to install additional software. This repair can be done via the control panel.

  1. Use the search bar to find Control Panel.
  2. Select Features and Programs in the Control Panel.
  3. Select Microsoft Office from the list and click on it.
  4. Click on Modify. This will open a new window.
  5. Select Quick repair, then click Restore.

After the repair is completed, open Outlook to verify that the issue has been resolved. You can repeat the process or conduct an Online Repair.

7. Create a new Outlook profile

If none of these solutions worked, it is possible that your Outlook profile has been corrupted beyond repair. This problem can be fixed by creating a new profile and setting it as the default.

  1. From the search results, select Control Panel.
  2. Select Mail from the Control Panel. This will open the Mail Setup window.
  3. Click on Show Profiles in the Mail Setup window. This will open a new window.
  4. Click on to Add.
  5. For your new profile, type in a name.
  6. First, configure your email settings. Then click Next. Outlook will connect to the mail servers and check for errors.
  7. After you have created your profile, modify . Always refer to this profile in Outlook when creating your profile.
  8. Then, click OK to launch Outlook.


img alt=”Mail profile settings within the Control Panel.” data-img-url=”https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/mail-profile-cp.png”/>

Don’t Keep Yourself Waiting

It can be frustrating to get stuck on the Outlook loading screen. But now you know how. There are many reasons why Outlook loading screens can get stuck. However, there are several solutions. You must get past the loading screen to read your emails.




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